About: Felicia Boateng: 4 years experience in Corporate Sales and Key Account Management, Bachelors degree in Accounting, Lived in USA for about 6 years. Mum to an amazing 5year old.

 

Felicia A. Boateng

1700 Arbor Lane apt 303 Crest Hill, IL 60403, faboateng360@gmail.com, (240) 715-2319

 

EDUCATION

University of Ghana

BSc. Business Administration                                                                   May 2010

 

EXPERIENCE

Key Accounts Manager                                                                            Scrip Companies- April 2014- Date               

Ø  Interact with corporate contacts, build and develop relationships.

Ø  Assist with the preparation of contractual agreements and ensure that these are fully adhered to.

Ø  Ensure account meets its income targets.

Ø  Effectively solve problems and manage risk to ensure achievement of targets.

Ø  Provide reports and analysis as required.

Ø  Ensuring that franchise opening orders are accurately and timely processed.

Ø  Represent company at trade shows.

 

 

Assistant Product Manager                                                            Scrip Companies- Nov 2012- April 2014

Ø  Worked with Content System Management program(CMS) to update and manage products on website.

Ø   Supported Product Manager in strategic sourcing of products from new and existing vendors, negotiating costs, price, and promotional participation.

Ø   Managed the day-to-day execution of vendor costs and product pricing, resolving any related issues to both.

Ø  Analyzed products and customers to identify sales growth opportunities.

Ø   Worked with various systems and proof catalogs, ads, flyers, and websites to ensure accuracy of product content, pricing, descriptions, and images.

Ø  Collaborated  with outside sales reps to nurture key corporate, trade and association accounts

Ø   Coordinated with marketing in ecommerce and catalog promotions, identifying offers and key products to drive revenue profitability.

Ø  Interacted with all areas and departments of the business to meet customer and vendor needs.

 

 

 

 

Corporate Sales Representative.                                                      Scrip Companies -Nov 2011-nov 2012

 

Ø   Promoted good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.

Ø   Acted with confidence by answering or finding the answers to customer questions and finding solutions to customer needs.

Ø   Accurately processed customer transactions such as orders, quotes or returns received via telephone, fax and email.

Ø   Set up new account, maintain customer records.

Ø   Proactively recommend alternate products/items needed by customers to increase customer satisfaction.

Ø  Increased sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sales items.

Ø   Represented the company at various Trade Shows.

Ø  Handled customer inquiries for product specifications.

Ø   Continually maintained working knowledge of all company promotions and products.

Ø   Demonstrated sound judgment in decision making, abiding appropriately to established guidelines and procedures.

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