About: Felicia Boateng: 4 years experience in Corporate Sales and Key Account Management, Bachelors degree in Accounting, Lived in USA for about 6 years. Mum to an amazing 5year old.
Felicia A. Boateng
1700 Arbor Lane apt 303 Crest Hill, IL 60403, email@example.com, (240) 715-2319
University of Ghana
BSc. Business Administration May 2010
Key Accounts Manager Scrip Companies- April 2014- Date
Ø Interact with corporate contacts, build and develop relationships.
Ø Assist with the preparation of contractual agreements and ensure that these are fully adhered to.
Ø Ensure account meets its income targets.
Ø Effectively solve problems and manage risk to ensure achievement of targets.
Ø Provide reports and analysis as required.
Ø Ensuring that franchise opening orders are accurately and timely processed.
Ø Represent company at trade shows.
Assistant Product Manager Scrip Companies- Nov 2012- April 2014
Ø Worked with Content System Management program(CMS) to update and manage products on website.
Ø Supported Product Manager in strategic sourcing of products from new and existing vendors, negotiating costs, price, and promotional participation.
Ø Managed the day-to-day execution of vendor costs and product pricing, resolving any related issues to both.
Ø Analyzed products and customers to identify sales growth opportunities.
Ø Worked with various systems and proof catalogs, ads, flyers, and websites to ensure accuracy of product content, pricing, descriptions, and images.
Ø Collaborated with outside sales reps to nurture key corporate, trade and association accounts
Ø Coordinated with marketing in ecommerce and catalog promotions, identifying offers and key products to drive revenue profitability.
Ø Interacted with all areas and departments of the business to meet customer and vendor needs.
Corporate Sales Representative. Scrip Companies -Nov 2011-nov 2012
Ø Promoted good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.
Ø Acted with confidence by answering or finding the answers to customer questions and finding solutions to customer needs.
Ø Accurately processed customer transactions such as orders, quotes or returns received via telephone, fax and email.
Ø Set up new account, maintain customer records.
Ø Proactively recommend alternate products/items needed by customers to increase customer satisfaction.
Ø Increased sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sales items.
Ø Represented the company at various Trade Shows.
Ø Handled customer inquiries for product specifications.
Ø Continually maintained working knowledge of all company promotions and products.
Ø Demonstrated sound judgment in decision making, abiding appropriately to established guidelines and procedures.
Greater opportunities in computer applications!
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